Terms of service

Welcome to Grand Box Lab. These Terms of Service govern your access to and use of https://www.grandboxlab.online/, including browsing product listings, placing orders, making payments, and communicating with our customer service team.

The website is operated by J F D INDUSTRIES PTY. LIMITED, trading as Grand Box Lab, with its business address in New South Wales, Australia.

By accessing the website or placing an order, you agree to these terms to the extent that they are legally enforceable. Please review them before completing a purchase.

1. About Grand Box Lab

Grand Box Lab offers selected automotive accessories designed to support a more organised and convenient vehicle environment.

Our product range includes:

Magnetic Car Phone Mounts
Accessories designed to hold compatible mobile phones in a convenient position inside a vehicle. Compatibility may depend on the phone, phone case, magnetic plate, mounting surface, and installation method.

In-Car Tissue Holders
Practical accessories intended to keep tissues accessible and organised within the vehicle interior.

Car Rubbish Bags
Vehicle accessories designed to help collect everyday waste and reduce loose rubbish inside the cabin.

Product specifications, colours, materials, dimensions, and included accessories may vary by listing and available inventory.

2. Eligibility and Acceptable Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use the website only for lawful purposes and must not:

  • Engage in fraudulent, deceptive, or unlawful activity.

  • Interfere with website security or normal operation.

  • Attempt to access restricted systems or customer information without authorisation.

  • Introduce malicious software, harmful code, or unauthorised scripts.

  • Submit false payment, identity, or delivery information.

  • Copy or exploit website content in violation of intellectual property rights.

  • Abuse website forms, customer service channels, or promotional offers.

We may take reasonable action to protect our website, business, and customers where activity appears fraudulent, harmful, or unlawful.

3. Product Descriptions and Specifications

We make reasonable efforts to present product descriptions, photographs, measurements, materials, and features accurately.

However, minor differences may occur because of screen settings, lighting, photography, manufacturing tolerances, packaging updates, or product revisions.

Customers should carefully review each listing before purchasing, particularly where fit, dimensions, magnetic compatibility, mounting methods, or included accessories are important.

For example, a magnetic phone mount may not be suitable for every phone case or vehicle surface. Customers should review the stated compatibility information and any installation instructions before ordering.

If a product specification is unclear or important to your intended use, please contact us before completing your purchase.

4. Product Installation and Vehicle Safety

Vehicle accessories must be installed and used responsibly.

Magnetic Car Phone Mounts

Before installing a mount, check the compatibility information and make sure the mounting location is suitable. A mount should not obstruct the driver's view, interfere with airbags, block essential controls, or create an unsafe distraction.

Do not adjust or handle a mounted phone while driving. Drivers should follow applicable road rules and keep their attention on the road.

In-Car Tissue Holders

Install tissue holders in a location where they do not interfere with steering, visibility, airbags, seat belts, pedals, or other vehicle safety equipment.

Car Rubbish Bags

Place rubbish bags where they cannot move into the driver's footwell, obstruct pedals, interfere with seat movement, or become a distraction while the vehicle is in motion.

Customers are responsible for checking the suitability of the installation location and following supplied product instructions.

Unless expressly stated in a product listing, we do not represent that a product is compatible with every vehicle model, dashboard material, phone model, phone case, or interior configuration.

5. Pricing and Currency

Prices are displayed in the currency indicated on the website or checkout page.

The shipping threshold and fee supplied for this store are expressed in US dollars:

  • Orders of US$10.00 or more qualify for free standard shipping.

  • Orders with a merchandise subtotal below US$10.00 are subject to a US$5.99 shipping charge.

The applicable shipping fee will be displayed at checkout before payment is completed.

If the checkout page displays a different currency, the amount payable will be the amount clearly shown before the customer submits the order. Please confirm the currency and final total before completing payment.

Prices and promotions may change without prior notice. A price change will not ordinarily alter an order that has already been accepted, except where correction is necessary because of a clear error or applicable law.

6. Payments

Payments may be processed through independent third-party payment providers.

By submitting payment details, you confirm that you are authorised to use the selected payment method and authorise the payment provider to process the transaction.

Payment processing, authorisation, settlement, and refunds may be subject to the payment provider's own terms and procedures.

We may review orders where payment information appears incomplete, payment cannot be verified, or there are reasonable grounds to suspect unauthorised activity.

7. Orders and Acceptance

When you submit an order, you make an offer to purchase the selected products under these terms.

An automated order confirmation indicates that we have received your order. It does not necessarily mean that the order has been finally accepted, packed, or dispatched.

We may need to review or decline an order where:

  • A product is unavailable.

  • Payment cannot be verified.

  • The delivery information is incomplete.

  • A listing contains an obvious pricing or specification error.

  • Delivery cannot reasonably be arranged.

  • There are reasonable grounds to suspect fraud or unauthorised activity.

If we cancel an order after collecting payment, we will arrange an appropriate refund in accordance with applicable law.

8. Shipping and Delivery

Shipping fees, processing arrangements, and delivery estimates are explained in our Shipping Policy.

Our current shipping structure is:

  • Free standard shipping for orders of US$10.00 or more.

  • US$5.99 shipping for orders with a merchandise subtotal below US$10.00.

Delivery estimates are indicative and may be affected by carrier operations, weather, public holidays, address accuracy, and other circumstances.

Customers are responsible for providing accurate delivery information at checkout.

9. Returns, Refunds, and Consumer Guarantees

Our voluntary return arrangements are described in the Return and Refund Policy.

These arrangements operate alongside the Australian Consumer Law. Eligible customers may have rights to a repair, replacement, refund, or other remedy if goods fail to meet applicable consumer guarantees.

A change-of-mind return policy, manufacturer's warranty, or voluntary store warranty does not replace or remove statutory consumer guarantees.

10. Promotions and Discount Offers

We may offer promotional codes, limited-time discounts, or special product offers.

Each promotion may have specific conditions, such as an expiry date, minimum order amount, eligible products, or limited stock.

Unless stated otherwise:

  • Promotional codes cannot be exchanged for cash.

  • Codes may not be combined with other offers.

  • Discounts do not automatically apply to previous purchases.

  • Offers may be limited to specified products or periods.

All material promotional conditions will be presented where appropriate. Nothing in this section permits misleading pricing or advertising.

11. Intellectual Property

Website content, including text, product descriptions, photographs, graphics, logos, page layouts, and original visual materials, may be owned by or licensed to J F D INDUSTRIES PTY. LIMITED or the relevant rights holder.

You may access and use website content for personal shopping and informational purposes.

Unless permitted by law or authorised in writing, you must not reproduce, distribute, commercially exploit, modify, republish, or create derivative works from protected materials.

12. Reviews and Customer Submissions

If you submit reviews, comments, suggestions, or other content, you must ensure that your submission is lawful and does not infringe another person's rights.

You must not submit content that is deceptive, defamatory, abusive, threatening, discriminatory, or otherwise unlawful.

Where you provide non-confidential feedback, you grant us permission to use it for reasonable store-related purposes, such as improving customer service, reviewing products, or considering suggestions. This permission is subject to applicable law and does not transfer ownership of your personal information.

We may moderate or remove content that violates these terms or applicable law.

13. Third-Party Services

Our website may rely on third-party providers for payment processing, website hosting, analytics, shipping, and other operational services.

Those providers may have separate terms and privacy policies. We do not control every aspect of independent third-party services.

Nothing in this section excludes responsibility that cannot legally be excluded under Australian law.

14. Website Availability and Maintenance

We aim to maintain a reliable shopping experience, but continuous website availability cannot be guaranteed.

Temporary interruptions may occur because of maintenance, software updates, hosting problems, network disruptions, or other technical circumstances.

We may update or suspend website features where reasonably necessary for maintenance, security, business operations, or legal compliance.

15. Warranties and Liability

Nothing in these Terms of Service is intended to exclude, restrict, or modify any consumer guarantee, statutory right, or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

Where the law permits a limitation of liability, the relevant liability will be assessed in light of the circumstances, the nature of the claim, and the applicable legal requirements.

Any manufacturer or voluntary warranty is additional to statutory consumer guarantees and does not replace them.

16. Complaints and Dispute Resolution

If you have a concern about an order, product, payment, delivery, or website experience, please contact us first.

We will review the information, make reasonable enquiries, and explain the available options.

If a matter cannot be resolved directly, you may be able to seek assistance from NSW Fair Trading or another relevant consumer protection authority, depending on the nature of the dispute.

17. Governing Law

These Terms of Service are governed by the laws of New South Wales and the applicable laws of the Commonwealth of Australia, including the Australian Consumer Law.

Any dispute will be handled by a court or tribunal with proper jurisdiction under applicable law.

Nothing in this clause prevents a customer from relying on mandatory statutory rights or protections.

18. Changes to These Terms

We may update these terms to reflect changes in our products, business operations, website features, or legal obligations.

The latest version will be published on our website with an updated effective date. Changes will operate subject to applicable law and will not retrospectively remove rights that have already accrued.

19. Severability

If any provision of these terms is found to be invalid or unenforceable, it will be interpreted or severed to the minimum extent necessary. The remaining provisions will continue to apply where legally possible.

20. Contact Information

For questions about these terms, products, orders, or website use, please contact:

J F D INDUSTRIES PTY. LIMITED
Trading as: Grand Box Lab
Attn: Suzie Johansen
14 Tanami Pl
Bow Bowing NSW 2566
Australia
Email: [email protected]
Website: https://www.grandboxlab.online/

Thank you for choosing Grand Box Lab. We appreciate your trust and aim to provide a clear and dependable shopping experience.