Refund policy
At Grand Box Lab, we believe that practical car accessories should make everyday journeys more organised, comfortable, and convenient. Whether you are keeping your phone within easy reach with a magnetic car mount, making tissues accessible during a long drive, or keeping your vehicle tidy with a disposable car rubbish bag, we want you to be satisfied with your purchase.
If an item is not what you expected, arrives damaged, or does not function as described, this policy explains how to contact us and what options may be available.
This policy applies to orders placed through https://www.grandboxlab.online/ and is administered by J F D INDUSTRIES PTY. LIMITED, located in New South Wales, Australia.
Your rights under the Australian Consumer Law (ACL), contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth), apply independently of our voluntary return arrangements.
1. Australian Consumer Guarantees
Products purchased from Grand Box Lab come with applicable consumer guarantees under Australian law.
Depending on the product and circumstances, goods must be of acceptable quality, safe, free from relevant defects, match their description, and be fit for any particular purpose made known to us before purchase where the law requires.
If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, or another remedy. The appropriate remedy depends on whether the failure is major or minor and on the circumstances of the purchase.
These statutory rights are not limited to the voluntary return period described below. Nothing in this policy is intended to exclude, restrict, or modify any right or remedy that cannot legally be excluded under Australian law.
2. Voluntary Change-of-Mind Returns
In addition to your rights under the Australian Consumer Law, we offer a voluntary change-of-mind return period of 30 calendar days from the date your order is delivered.
This arrangement may apply if you:
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Ordered the wrong product.
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No longer need the item.
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Decided that the product does not suit your personal preferences.
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Changed your mind after receiving the order.
For a standard change-of-mind return, the item should be unused, undamaged, and returned in its original condition, with its original packaging and included components where reasonably available.
Please contact us before returning an item so that we can confirm the applicable instructions.
3. Product-Specific Return Conditions
Because our products are designed for use inside vehicles, please take a moment to inspect their fit, materials, and features before installing or using them.
Magnetic Car Phone Mounts
For a voluntary change-of-mind return, the mount should be unused and free from installation marks, adhesive residue, scratches, or damage. Any supplied magnetic plate, mounting accessory, adhesive component, or other included part should be returned where reasonably possible.
Please note that magnetic mounts may have different compatibility requirements depending on the phone model, phone case, magnetic plate, and mounting surface. Customers should check the product description before purchase.
In-Car Tissue Holders
Tissue holders should be returned unused, clean, and free from stains, cracks, deformation, or installation marks for an ordinary change-of-mind return. Any straps, clips, mounting accessories, or other supplied components should be included where available.
Car Rubbish Bags
Car rubbish bags intended for repeated or reusable use should be returned clean and unused for a standard change-of-mind return. Disposable or hygiene-sensitive products that have been opened or used may not qualify for a voluntary change-of-mind return, except where a statutory remedy applies.
These condition requirements apply to voluntary change-of-mind requests. They do not automatically remove your rights if an item is faulty, unsafe, incorrectly described, or otherwise fails to meet a consumer guarantee.
4. Faulty, Damaged, or Incorrect Products
We take care when preparing orders, but products can occasionally arrive with damage or defects.
Please contact us if:
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A magnetic phone mount arrives with a broken component or does not perform as described.
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A tissue holder arrives cracked, incomplete, or materially different from the listing.
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A car rubbish bag arrives damaged, unusable, or with missing components.
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You receive a different product from the one you ordered.
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A product does not match an important feature or specification represented in its listing.
When reporting a problem, please provide your order number, a description of the issue, and photographs or a short video where helpful.
We will assess the issue under the Australian Consumer Law. If the problem is a major failure, you may be entitled to reject the product and choose an appropriate remedy, which may include a refund or replacement. If the failure is minor, we may be entitled to provide a repair or another appropriate remedy within a reasonable time. If a minor failure cannot be remedied within a reasonable time, you may have further rights.
We will not automatically classify a genuine product defect as a change-of-mind return.
5. How to Request a Return
Please contact our customer service team before sending any item back.
Email: [email protected]
Suggested subject: Return Request – [Order Number]
Please include:
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Your full name.
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Your order number or proof of purchase.
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The product name.
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The reason for your request.
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Whether the request relates to a change of mind or a product problem.
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Clear photographs or other supporting information, if relevant.
Our team will review the information and provide return instructions where appropriate. Please wait for confirmation before posting a parcel so that your return can be identified and handled correctly.
6. Return Shipping Costs
For a voluntary change-of-mind return, customers are generally responsible for the reasonable cost of sending the product back to us.
If a return is required because the product is faulty, damaged, incorrectly supplied, or otherwise fails to meet a consumer guarantee, we will handle return shipping arrangements and reasonable costs in accordance with applicable law.
Where a product cannot reasonably be returned by ordinary post because of its size, weight, or nature, we will discuss an appropriate arrangement with you.
7. Refunds and Processing Time
Once an authorised return is received, we will inspect the product and review the request.
For eligible voluntary returns, our usual processing targets are:
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Initial inspection: approximately 3–5 business days after receipt.
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Refund submission: generally within 5–10 business days after approval.
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Bank or payment-provider posting: additional time may be required.
Approved refunds will generally be issued to the original payment method unless another arrangement is agreed upon or required by law.
The time required for funds to appear in your account may depend on your bank, card issuer, or payment provider. We cannot control their processing schedules.
These ordinary processing targets do not override any statutory timeframe or remedy that applies to a consumer guarantee claim.
8. Exchanges and Replacements
If you would prefer another product instead of a refund, please contact us to ask about an exchange.
Exchanges depend on current stock, product condition, and fulfilment availability. If the requested item is unavailable, we will explain the alternatives.
Where a replacement is required as a remedy under the Australian Consumer Law, we will handle the request according to the applicable legal requirements.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to stop an order that has not entered fulfilment or dispatch. Once a parcel has been handed to a delivery carrier, cancellation may no longer be possible. You may then contact us about the applicable return process after delivery.
If an order is cancelled after payment has been collected, any refund due will be handled in accordance with applicable law.
10. Products Affected by Installation or Use
A product that has been installed, used, marked, or altered may no longer qualify for an ordinary change-of-mind return.
For example, adhesive mounting components may show installation marks, tissue holders may show signs of use, and reusable rubbish bags may no longer be in their original condition after use.
However, installation or use does not automatically remove your statutory rights where a genuine product failure exists. Each claim will be assessed according to the nature of the problem and the applicable consumer guarantees.
11. Contact Information
For return requests, product concerns, and refund enquiries, please contact:
J F D INDUSTRIES PTY. LIMITED
Trading as: Grand Box Lab
Attn: Suzie Johansen
14 Tanami Pl
Bow Bowing NSW 2566
Australia
Email: [email protected]
Website: https://www.grandboxlab.online/
We appreciate your business and will make reasonable efforts to handle each request fairly, clearly, and efficiently.