Contact information

At Grand Box Lab, we believe that helpful customer service should be part of every good shopping experience. Whether you are comparing a magnetic phone mount, looking for a practical tissue holder for your vehicle, or asking about a car rubbish bag, we welcome your questions.

Our aim is to provide clear information, practical assistance, and reliable communication throughout the purchasing process.

Business Information

Legal Business Name: J F D INDUSTRIES PTY. LIMITED
Trading Name: Grand Box Lab
Website: https://www.grandboxlab.online/
Contact Person: Suzie Johansen

Business Address:
14 Tanami Pl
Bow Bowing NSW 2566
Australia

Return Address:
14 Tanami Pl
Bow Bowing NSW 2566
Australia

Customer Service Email: [email protected]

How We Can Help

1. Product Information

If you have questions before purchasing, please contact us with the product name and the details you would like clarified.

We welcome enquiries about:

  • Magnetic car phone mount features, mounting methods, and compatibility considerations.

  • In-car tissue holder dimensions, materials, and installation arrangements.

  • Car rubbish bag design, intended use, and included accessories.

If you are checking whether a magnetic mount is suitable for a particular phone or vehicle, please provide the relevant model information. Compatibility can depend on the phone, phone case, magnetic plate, and mounting surface.

2. Order Assistance

If you need help with an existing purchase, please provide your order number and the email address used at checkout.

We can assist with order confirmations, payment-related questions, product details, and requests to correct order information before dispatch where possible.

3. Shipping and Delivery

For enquiries about shipping fees, delivery estimates, tracking references, delayed parcels, or unsuccessful delivery attempts, please include your order number and any tracking information available.

4. Returns and Refunds

If you would like to request a return, exchange, or refund, please contact us before sending the product back.

For damaged, defective, or incorrect products, photographs or other supporting information may help us review the issue and identify an appropriate remedy.

5. Privacy and Website Questions

You may contact us about personal information, privacy requests, website access, or questions relating to our published policies.

Information to Include in Your Enquiry

To help us identify your request and respond efficiently, please include:

  • Your full name.

  • Your order number, if applicable.

  • The product name.

  • A short description of your question or concern.

  • Photographs or supporting details where relevant.

Please do not send passwords, complete payment card numbers, or other sensitive security credentials by email.

Our Customer Service Approach

We aim to review customer enquiries in a timely and professional manner. Response times may vary depending on order volume, public holidays, the complexity of the request, and whether additional information is required.

We appreciate clear communication and will make reasonable efforts to provide helpful answers and practical solutions.

Contact Details

Grand Box Lab
Operated by J F D INDUSTRIES PTY. LIMITED
Attn: Suzie Johansen
14 Tanami Pl
Bow Bowing NSW 2566
Australia

Email: [email protected]
Website: https://www.grandboxlab.online/

Thank you for choosing Grand Box Lab. We appreciate your support and look forward to assisting with your everyday vehicle organisation needs.