Shipping policy
At Grand Box Lab, we understand that small accessories can make a meaningful difference to the everyday driving experience. A magnetic phone mount can help keep a compatible phone within reach, a tissue holder can make the vehicle interior more organised, and a car rubbish bag can help keep everyday waste under control.
We aim to make the delivery process clear and straightforward, from the moment an order is submitted until the parcel reaches its destination.
This Shipping Policy explains our shipping fees, order preparation, delivery estimates, tracking arrangements, and how we handle delivery problems.
1. Shipping Fees
Our current standard shipping structure is:
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Free standard shipping for orders of US$10.00 or more.
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A US$5.99 shipping fee applies to orders with a merchandise subtotal below US$10.00.
The applicable shipping charge will be displayed during checkout before payment is completed.
The threshold is calculated using the merchandise subtotal unless the checkout page expressly states otherwise. Any applicable taxes, discounts, or additional services will be reflected in the final checkout total.
The shipping amounts above are expressed in US dollars. If checkout displays another currency, please review the final amount and currency shown before placing your order.
2. Order Processing Time
Once an order has been successfully submitted, our team begins preparing it for dispatch.
Our usual processing estimate is 1–3 business days.
During this period, we may:
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Review order and payment information.
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Confirm product availability.
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Check the selected products and quantities.
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Inspect items for visible damage.
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Prepare suitable protective packaging.
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Arrange carrier collection or dispatch.
Processing time is separate from delivery transit time. An order confirmation means that the order has been received; it does not necessarily mean that the parcel has already left our fulfilment process.
Orders submitted on weekends or public holidays are generally processed from the next business day.
3. Estimated Delivery Time
For standard deliveries, our proposed transit estimate is generally 5–10 business days after dispatch.
When combined with the usual processing period, the overall estimated timeframe is approximately 6–13 business days from order placement.
These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may be affected by:
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Destination and carrier service availability.
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Carrier collection and transport schedules.
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Public holidays and seasonal delivery volumes.
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Weather events or natural disruptions.
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Remote-area delivery arrangements.
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Incomplete or incorrect delivery information.
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Other circumstances beyond our reasonable control.
If you need an item for a particular trip or occasion, we recommend allowing additional time rather than relying on the earliest estimated arrival date.
4. Delivery Destinations
Available delivery destinations and shipping services will be shown during checkout.
Delivery coverage may depend on carrier availability, destination accessibility, parcel dimensions, and other operational considerations.
If the checkout system does not accept your address, we may not be able to deliver to that destination using our current shipping arrangements.
We may update supported delivery areas as our carrier arrangements change.
5. Accurate Shipping Information
Customers are responsible for entering complete and accurate delivery information.
Before submitting your order, please verify:
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Recipient's full name.
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Street number and street name.
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Apartment, unit, or property details.
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Suburb or locality.
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State or territory.
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Postcode.
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Any requested delivery instructions.
If you notice an error after placing an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to correct an address before dispatch. However, changes cannot be guaranteed after the parcel has entered the carrier network.
Any additional costs caused by incorrect or incomplete information supplied by the customer will be reviewed in accordance with applicable law.
6. Dispatch Confirmation and Tracking
Where tracking information is available, it may be sent to the email address provided during checkout.
Please allow time for the carrier to scan the parcel into its tracking system. A tracking reference may be created before the first tracking update becomes visible.
Once the carrier has accepted the parcel, delivery progress can generally be monitored through its tracking service.
If the tracking status remains unchanged for an unusually long period, contact us with your order number so we can review the available information.
7. Packaging and Product Protection
We aim to package products with reasonable care to reduce avoidable damage during ordinary transportation.
Depending on the item, preparation may include:
Magnetic Car Phone Mounts: Protecting mounting components, magnetic plates, clips, and supplied accessories from impact or loss during transit.
In-Car Tissue Holders: Taking reasonable care to protect the holder's structure, clips, straps, and other components from crushing or deformation.
Car Rubbish Bags: Protecting reusable bags and their supplied fittings from tearing, contamination, or unnecessary handling damage.
Please inspect the parcel after delivery. If the outer packaging is visibly damaged, retain it and take photographs where practical before disposing of it.
8. Delayed Deliveries
Carrier networks may occasionally experience delays because of weather, transport interruptions, public holidays, high parcel volumes, or other unexpected circumstances.
If your parcel has not arrived within the estimated delivery window:
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Check the latest tracking information.
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Review any delivery notice or attempted-delivery message.
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Confirm that your delivery address was entered correctly.
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Contact us with your order number and tracking reference.
We will review the available information and make reasonable enquiries where appropriate.
An estimated delivery timeframe does not remove any consumer rights you may have if goods are not delivered within a reasonable time or if another legal obligation has not been met.
9. Missing or Marked-as-Delivered Parcels
If tracking indicates that your parcel has been delivered but you cannot find it, we suggest checking:
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Your letterbox or usual parcel delivery area.
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Building reception or a parcel collection point.
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Other household members or authorised recipients.
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Any alternative delivery location recorded by the carrier.
You may also contact the carrier for additional delivery information.
If the parcel remains missing, contact [email protected]. We will review the order and available tracking information and explain the next steps.
10. Damaged, Incorrect, or Incomplete Orders
If an item arrives damaged, an incorrect product is supplied, or an order appears to be missing a component, please contact us.
Include:
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Your order number.
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The product name.
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A description of the problem.
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Photographs of the item and packaging, where relevant.
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Details of any missing accessories or components.
For example, if a magnetic mount arrives with a damaged mounting part, a tissue holder has a broken clip, or a car rubbish bag is missing an included attachment, please explain the issue so we can assess it.
We will review the matter under our Return and Refund Policy and applicable Australian Consumer Law requirements.
11. Split Shipments
In some circumstances, products from the same order may be packed or dispatched separately.
If your order is divided into multiple parcels, each parcel may have its own tracking reference and delivery date.
If only part of your order arrives, please check the tracking details for the remaining parcel and contact us if it cannot be located.
12. Failed Delivery and Returned Parcels
If a carrier cannot complete delivery, the parcel may be held for collection, scheduled for another delivery attempt, or returned to the sender.
Please follow the carrier's collection or redelivery instructions where available.
If tracking indicates that a parcel is being returned, contact us so we can review the circumstances and discuss the available options.
Any additional delivery or reshipping costs will be considered in light of the reason for the failed delivery and applicable law.
13. Changes to Shipping Arrangements
We may update shipping services, fees, processing arrangements, or supported destinations as business and carrier conditions change.
The shipping terms displayed at checkout and incorporated into your order will apply to that purchase, subject to applicable law.
14. Contact Us About Shipping
For shipping questions, tracking assistance, or delivery concerns, contact:
J F D INDUSTRIES PTY. LIMITED
Trading as: Grand Box Lab
Attn: Suzie Johansen
14 Tanami Pl
Bow Bowing NSW 2566
Australia
Email: [email protected]
Website: https://www.grandboxlab.online/
Please include your order number in shipping enquiries so that we can identify your parcel and assist you more efficiently.